General Terms and Conditions

These are the terms and conditions for the Arthur’s Breakfast Box webshop.
Are there issues that are not clear? Contact us at hello@arthurandsisters.be.

Shipping

Transportation costs:

For one-time purchases

Belgium € 5, free shipping from € 40

Netherlands and Luxembourg € 10, free shipping from € 60.

France and Germany € 25, free shipping from € 100

For all other countries, contact us: hello@arthurandsisters.be

For subscriptions

Free shipping when purchasing a subscription in Belgium.

For the other countries the regular shipping costs with minimum order amount apply (cfr one-off purchases).

Shipping

Belgium: order before 10 pm and you will receive your package the next working day (Monday – Friday). If you order on the weekend (Friday-Saturday-Sunday), you will receive your package on Tuesday.

Netherlands: delivery within 2 working days after ordering.

For other countries within Europe it can take up to a maximum of 5 working days.

Deliveries should not be signed off, but should be accepted. If you cannot attend, please provide an alternate address, such as your work address. You can also add a specific instruction to your order if you would like the package to be left somewhere on your property, with a neighbor or colleague. In these cases, we are not responsible for loss or damage. If the letter carrier could not deliver the package to anyone, you will be able to pick it up 24h later at your nearest post office.

Return Policy

As a customer, you have the right to return products up to 14 days after receiving the order. We ask that you forward your complaint to us within 2 weeks at hello@arthurandsisters.be. If the product is unopened and not damaged, we will take it back. We have the right to refuse a refund if we suspect products have been opened or damage has been done by a third person.

Privacy

This page was last updated on 04/05/2022.

We are aware that you place your trust in us. We therefore consider it our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this information and how we use it to improve your user experience. This way you understand exactly how we work.

This privacy policy applies to the services of Arthur & The Sisters (Arthur’s Breakfast Box is part of this). You should be aware that Arthur & The Sisters is not responsible for the privacy policies of other sites and resources. By using this website, you indicate your acceptance of the privacy policy.

Arthur & The Sisters respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially.

Use of our services

When you sign up for one of our services or purchase products from our web shop, we ask you to provide personal information. This data is used to perform the service and ship the products correctly. The data is stored on Arthur & The Sisters’ own secure servers or those of a third party. We will not combine this data with any other personal data we may have.

Communication

When you mail or send other messages to us, we may retain those messages.

Sometimes we will ask you for your personal information relevant to the situation at hand. This allows us to process your inquiries and respond to your requests. The data is stored on Arthur & The Sisters’ own secure servers or those of a third party. We will not combine this data with any other personal data we may have.

Cookies

We collect data for research purposes to better understand our customers so we can tailor our services accordingly.

This website uses “cookies” to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to Arthur & The Sisters’ or a third party’s secure servers. We use this information to track how you use the website, to compile reports on website activity and to offer other services related to website activity and internet usage.

Purposes

We do not collect or use information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

Changes

This privacy statement is tailored to the use of and features on this site. Any updates and/or changes to this site, may result in changes to this privacy statement.

It is therefore advisable to consult this privacy statement regularly.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete any personal information currently provided to us.

Modify/unsubscribe fromnewsletter service

At the bottom of each mailing you will find the option to update your information or to unsubscribe.

Customize/Exempt Communications

If you would like to update your information or have yourself removed from our files, please contact us. See contact information below.

Disable cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is sent. However, some features on our and other websites, may not function correctly if cookies are disabled in your browser.

Questions and Feedback

We regularly review our compliance with this privacy policy. If you have any questions about this Privacy Policy, please contact us:

HeBe Belgium sprl
Toekomstlaan 18, 9160 Lokeren
0494/23.07.09
hello@arthurandsisters.be

Products we offer: artisan granolas, breakfast cereals, oatmeal, snacks, toppings and baking kits. Read more about it on the relevant pages.

Have fun surfing!