General Terms and Conditions

These are the terms and conditions for the Arthur’s Breakfast Box webshop.
Are there issues that are not clear? Contact us at hello@arthurandsisters.be.

Shipping

Transportation costs:

Belgium €6, free shipping from €60

Netherlands and Luxembourg € 10, free shipping from € 60.

France and Germany € 25, free shipping from € 100

For all other countries, contact us: hello@arthurandsisters.be


When the subscription is renewed, the amount will automatically go out of your account. You can stop or pause the subscription at any time through your account page or at hello@arthurandsisters.be. Chargebacks will not be accepted if the order is already in order or has already been delivered. If you request a chargeback via SEPA without submitting an official complaint, you will be charged for the initial order plus the €7.50 chargeback fee within 5 business days of notification of chargeback. If the amount is not refunded on time, we will charge a 10% administrative fee. Have questions? If so, contact us at hello@arthurandsisters.be.

Shipping

Belgium: order before 10 pm and you will receive your package the next working day (Monday – Friday). If you order on the weekend (Friday-Saturday-Sunday), you will receive your package on Tuesday. Not valid for the Christmas Box. The Christmas Box is shipped separately and has a delivery time of approximately 3-5 business days. Since December is the busiest month for packages, we recommend ordering early. Courier services often have some delays during peak days.

Netherlands: delivery within 2 working days after ordering. For Christmas Boxes, this is 3 to 5 business days.

For other countries within Europe it can take up to a maximum of 5 working days.

Deliveries should not be signed off, but should be accepted. If you cannot attend, please provide an alternate address, such as your work address. On the day of delivery you will receive an email from Bpost with the time slot, you can add an instruction for the letter carrier via the delivery preferences on the email from Bpost if you wish the package to be left somewhere on your property, with a neighbor or a colleague. In these cases, we are not responsible for loss or damage.  If the letter carrier could not deliver the package to anyone, you will be able to pick up the package 24h later at your nearest post office.

Return Policy

As a customer, you have the right to return products up to 14 days after receiving the order. We ask that you forward your complaint to us within 2 weeks at hello@arthurandsisters.be. If the product is unopened and not damaged, we will take it back. We have the right to refuse a refund if we suspect products have been opened or damage has been done by a third person.

Privacy

This page was last modified on 22/11/2022.

We are aware that you place your trust in us. We therefore consider it our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this information and how we use it to improve your user experience. This way you understand exactly how we work.

This privacy policy applies to the services of Arthur & The Sisters (Arthur’s Breakfast Box is a part of it). You should be aware that Arthur & The Sisters is not responsible for the privacy policies of other sites and resources. By using this website, you indicate your acceptance of the privacy policy.

Arthur & The Sisters respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially.

 

Use of our services

When you sign up for one of our services or buy products on our webshop, we ask you to provide personal data. This data is used to perform the service and ship the products correctly. The data is stored on Arthur & The Sisters’ own secure servers or those of a third party. We will not combine this data with any other personal data we may have.

Communication

When you mail or send other messages to us, we may retain those messages.

Sometimes we will ask you for your personal information relevant to the situation at hand. This allows us to process your inquiries and respond to your requests. Data is stored on Arthur & The Sisters’ own secure servers or those of a third party. We will not combine this data with any other personal data we may have.

Cookies

We collect data for research purposes to better understand our customers so we can tailor our services accordingly.

This website uses “cookies” to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to Arthur & The Sisters ‘s own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity and to offer other services related to website activity and internet usage.

Purposes

We do not collect or use information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

Changes

This privacy statement is tailored to the use of and features on this site. Any updates and/or changes to this site, may result in changes to this privacy statement.

It is therefore advisable to consult this privacy statement regularly.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete any personal information currently provided to us.

Customize/unsubscribe service newsletter

At the bottom of each mailing you will find the option to update your information or to unsubscribe.

Adjust/unsubscribe communications

If you would like to update your information or have yourself removed from our files, please contact us. See contact information below.

Disable cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is sent. However, some features on our and other websites, may not function correctly if cookies are disabled in your browser.

Questions and Feedback

We regularly review our compliance with this privacy policy. If you have any questions about this Privacy Policy, please contact us:

HeBe Belgium sprl
Toekomstlaan 18, 9160 Lokeren
0494/23.07.09
hello@arthurandsisters.be

Products we offer: artisan granolas, breakfast cereals, oatmeal, snacks, toppings and baking kits. Read more about it on the relevant pages.

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